> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zbdpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adjust Player Balance (Dashboard)

> Manually increase or decrease a player's rewards balance from the ZBD Developer Dashboard.

Use the ZBD Developer Dashboard to manually adjust a player's rewards balance — for example, when resolving a support issue or correcting a reward that failed to deliver.

## Find the player

1. Go to [dashboard.zbdpay.com](https://dashboard.zbdpay.com)
2. Navigate to **Earn User Support** in the sidebar
3. Search by one of the following:
   * **`rewardsUserId`** — the player's SDK identifier, returned by `GetUserStatus`. Loads the player directly.
   * **Support ID** — a player-facing identifier shown in the ZBD modal, used when a player contacts your support team. Returns a list of matching players.
   * **Gamertag** — the player's ZBD gamertag. Returns a list of matching players.
4. Click **Load Data**

## Adjust the balance

Once the player's data loads:

1. Click the **edit button** next to the Rewards Balance field
2. Enter the new balance value — higher to increase, lower to decrease
3. Click **Save**

The system calculates and applies the difference automatically.

<Note>
  Balance values are displayed in **SATS** if your project rewards players in Bitcoin, or **POINTS** if you are using in-game currency. This is set when your project is configured — if you're unsure which applies, check your project settings in the dashboard or ask your ZBD Customer Success Manager.
</Note>