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Use the ZBD Developer Dashboard to manually adjust a player’s rewards balance — for example, when resolving a support issue or correcting a reward that failed to deliver.

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Find the player

  1. Go to dashboard.zbdpay.com
  2. Navigate to Earn User Support in the sidebar
  3. Search by one of the following:
    • rewardsUserId — the player’s SDK identifier, returned by GetUserStatus. Loads the player directly.
    • Support ID — a player-facing identifier shown in the ZBD modal, used when a player contacts your support team. Returns a list of matching players.
    • Gamertag — the player’s ZBD gamertag. Returns a list of matching players.
  4. Click Load Data

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Adjust the balance

Once the player’s data loads:
  1. Click the edit button next to the Rewards Balance field
  2. Enter the new balance value — higher to increase, lower to decrease
  3. Click Save
The system calculates and applies the difference automatically.
Balance values are displayed in SATS if your project rewards players in Bitcoin, or POINTS if you are using in-game currency. This is set when your project is configured — if you’re unsure which applies, check your project settings in the dashboard or ask your ZBD Customer Success Manager.